THE CLIENT

Emmy Monash Aged Care is an award-winning, Australian-owned aged care provider. It delivers independent living, residential aged care, and respite services in Melbourne.


THE CHALLENGE
Emmy Monash Aged Care built a new facility at Caulfield North that incorporated a sophisticated security system. However, the COVID-19 outbreak meant staff needed to vet every person entering the building to protect visitors, contractors, and residents in their care.

Initially, this was an intensive manual process that relied on the team, resulting in many additional human resource hours and unsustainable piles of paperwork. The team knew they needed a better solution.


THE REQUIREMENTS
Emmy Monash Aged Care began looking for a one-stop solution with a centralised system. It needed to deliver the following requirements every time an individual signs in to the premises:

  • Accurately measure temperature
  • Deliver a health questionnaire (screening questions)
  • Check that entry requirement documents, such as valid COVID Vaccination Certificate, had been vetted by a staff member.
  • Categorise people into different groups with different entry requirements
  • Print identification labels
  • Send automated alerts if a person has a high temperature or does not meet all entry requirements
  • Integrate seamlessly with their existing access control system, Integriti by Inner Range
  • Ensure it is intuitive for people of all ages
  • Securely store data within Australia in a way compliant with Australian Privacy Principles

THE SOLUTION
LoopLearn is a Melbourne-based technology company that makes it simpler, quicker, and more efficient for organisations to ensure the health and safety of their communities while protecting people in their care.

Its innovative LoopKiosk Thermal product is TGA certified all-in-one hardware and software solution that allows people to sign themselves in and out of buildings, such as aged care facilities, with a range of configurable built-in entry check features. This streamlines the process while making it easier for organisations to uphold their duty of care and comply with regulations.

The LoopKiosk Thermal’s large 15-inch display and simple screen-flow makes it intuitive to operate to ensure it’s user-friendly for people of all ages and abilities. The automated email and SMS notifications ensure that staff members can move about the building completing their work with the confidence of knowing that they will be notified if they are required at an entry point to attend a person restricted from entering.


THE TEAM
Teknocorp is a leading security and healthcare integrator based at Altona, Victoria. It is a Tier 1 Inner Range product installer and provides a range of solutions covering access control, perimeter control, alarm monitoring, CCTV, and intruder detection services.

Teknocorp project managed the design and installation of the LoopKiosk and Integriti integration system at Emmy Monash Aged Care and acted as the ‘go to’ contact for the client, Inner Range and LoopLearn technical teams.

“Before we had the LoopKiosk system up and running, registration was quite a painful process. When I come into the facility now, I know exactly what to do and it’s quite seamless”

Tom Gorog, Board Member, emmy monash aged care

TECHNICAL INNOVATION MEETS EXCEPTIONAL CLIENT CARE
A number of factors contributed to Emmy Monash Aged Care’s decision to select LoopLearn as a technology partner. There were lots of reasons this product was the right fit, and one selling point the team couldn’t pass up.

“Flexibility and compliance were the big factors for us,” says Tanya Abramzon, CEO of Emmy Monash Aged Care. “We also currently have quite a sophisticated security system, with swipe cards and different access levels for different people. That was a no-brainer for us, if LoopLearn could talk to our existing security system and if we could integrate the two together.”

Teknocorp has been working with Emmy Monash Aged Care for five years. When Abramzon asked the team to help integrate the LoopKiosk into their tech ecosystem, they jumped at the chance to utilise their expertise. “We said absolutely,” says Teknocorp Director Robert Portelli. “This application was quite unique in terms of merging these two platforms. We understand how Integriti operates, so it was important that we were part of that integration. Our team could bring the new product natively into Emmy Monash’s security operation.”

Five LoopKiosks have been installed across four entrances at the facility, with settings for all devices managed via a single web-accessible management console. The system was configured to suit the client’s requirements, which means COVID monitoring and access control operate as a single streamlined technology package.

Importantly, as requirements change, the Emmy Monash Aged Care team can easily update their LoopKiosk system to meet those changes, with no technical expertise required.

“It’s easy, it’s logical, it’s user friendly and our experience has been very good,” says Abramzon. The result is a flexible Australian-developed technology solution that provides utmost peace of mind.



FIVE SIMPLE STEPS TO USING LOOPKIOSK 

1. Authentication 

LoopLearn’s proprietary Face ID technology enables fast, accurate, and secure authentication of all people when they sign in and out of a particular premises. 

2. Temperature 

The TGA approved in-built temperature sensor accurately measures body temperature (ARTG ID: 376450). 

3. Screening 

Individuals are guided through a series of customisable screening questions, such as recent travel history. 

4. Validation 

The LoopKiosk conducts an automated document validation check, which can include items such as COVID vaccination status, police check, and contractor insurance status to ensure regulatory compliance. 

5. Access 

Once the user has passed the LoopKiosk sign-in process, their access key will automatically be enabled. If a user fails to pass any of the checks, their card will remain disabled and an email and/or SMS alert will be sent to designated staff members. Access cards are automatically disabled when a person signs out, ensuring the highest standards of site health and safety. 

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LoopLearn is an Australian based technology company focussing on producing innovative solutions that make it simpler, quicker, and more efficient for organisations to ensure the health and safety of their communities and people in their care.

Contact us to learn more about how LoopLearn solutions can help your organisation.